Empório Aragão Refund Policy and Shipping terms
Please read the São Rafael Galleries Terms of Service, Privacy Police and, if you’re a Empório Aragão customer, Empório Aragão Collection Refund Policy, as they contain important information about your legal rights, remedies and obligations. By accessing or using the São Rafael Galleries Platform or any component thereof, you agree to comply with and be bound by these Terms of Service.
ORDERING AND SHIPMENT OF AN ARAGÃO COLLECTION PRODUCT
By selecting a Empório Aragão by São Rafael Galleries product you are not obligated to order. Products you wish to revisit later to order may be saved in your User account shopping cart. However, any products not ordered and instead saved in your shopping cart may be removed and/or deleted by São Rafael Galleries at any time, at its sole discretion. São Rafael Galleries bears no responsibility for any damages or losses attributed to the cancelation or removal of a Product from shopping cart that you have not ordered.
By placing an order through the São Rafael Galleries Platform, it will be considered that you have made a binding offer for the purchase of the particular product. In order to make such a purchase you will be required to submit payment information, which may include, without limitation: credit card information, debit card information, shipping address, billing address, full name and any other information São Rafael Galleries believe to be necessary to ensure all information necessary to ensure complete, accepted and processed payment for and shipment of the Product are proper.
Upon order of a Product and a complete transaction, you will be sent a confirmation email. This confirmation email is not an acceptance of your offer, but instead acknowledges São Rafael Galleries receipt of your order.
The Aragão collection is a limited-edition by São Rafael Galleries created exclusively for you from the date of purchase, whereby São Rafael Galleries cannot guarantee the availability of a particular product you have ordered, despite your ability to submit an order. In the event an order has been submitted and paid for that is not available at the time of order, your Product will be placed on back-order until such time your order can be fulfilled. Printed, cut and handmade with upmost high quality and accuracy, all Aragão collection sales to you are final as set forth in Section Returns and All purchases final of this Agreement.
Once your order is processed through the São Rafael Galleries Platform and accepted by us for creation, you will receive an additional email informing you of the timeline in which your ordered Product will be ready for shipment (“Order Approval”). Depending on the complexity of the design selected and the amount of orders being processed, São Rafael Galleries may delay the creation and shipment of your ordered Product, in which case São Rafael Galleries will notify you of such delays and expected completion and shipment dates, respectively. São Rafael Galleries may include API tracking capabilities dependent on the type of shipment method. All products from Aragão collection include free international standard shipping (5-20 business days after processing). You may be provided with various options to ship your ordered Product. São Rafael Galleries bears no responsibility for any and all shipping carrier’s inability to ship your ordered Product. Further, São Rafael Galleries may, in its sole discretion, select a different shipping carrier on your behalf. You will bear the cost of any shipping costs and fees associated with your selected method of shipment or shipping carrier. São Rafael Galleries are not responsible for any miscalculations associated with any shipment method’s shipment timeline, whether provided to you through the use of such API tracking capabilities by São Rafael Galleries or any other means (including, but not limited to emails sent to you by São Rafael Galleries regarding your shipment timeline).
São Rafael Galleries cannot guarantee the adherence to any timeline and any timeline provided in any Order Approval is an estimation of the time it will take to complete and ship your ordered Product. São Rafael Galleries bears no responsibility for any damages or losses suffered as a result of the arrival or delay of arrival of your ordered Product.
São Rafael Galleries reserves the right, in its sole discretion, to reject any order for any reason at any time without advance notice to you.
Title to any Product on the São Rafael Galleries Platform shall remain with São Rafael Galleries until payment for such Product has been received and the Product has been placed with the shipping carrier. Thereafter, title and risk of loss for all Products ordered by you will pass to you, upon receipt of full payment and your ordered Product to the shipping carrier.
If the order has already been shipped it is your responsibility to contact the carrier to make necessary address updates (if applicable). Economy/Standard packages will not be able to change the address once it’s submitted. If the package is not able to be delivered successfully due to an address error, the customer may contact the carrier to arrange for delivery. Otherwise, the customer may risk the package being destroyed by the carrier. If the carrier will not take possession of the package due to incorrect or incomplete address, São Rafael Galleries will attempt to notify the customer via email. Customers have 14 days from the date of notification to respond with a verified address, additional fees may incur which will be due in advanced of reshipment. If no response is received within 14 days, São Rafael Galleries reserves the right to donate the merchandise and the order will not qualify for a refund. Refunds for the cost of shipping will only be given in the event the entire order qualifies for a refund as defined by our Empório Aragão Undelivered Package Policy.
Shipments may encounter custom duty fees. The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not São Rafael Galleries or the carrier.
Typically, the type of goods shipped and the value of that good are factors determining custom duties and taxes. Ultimately, the end customer will be responsible for paying the customs duty.
In the event your product is damaged or defective, please submit a Return Form within fourteen (14) days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. São Rafael Galleries will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. São Rafael Galleries will inform you of its decision to approve or deny your request with an explanation of its decision in accordance with our Guarantee Policy.
Should the return be considered a defect, São Rafael Galleries reserves the right to investigate and conduct a thorough analysis of the defect, which may include sending the defective merchandise to São Rafael Galleries before a decision can be made. For defective products, São Rafael Galleries will offer a pre-paid shipping label and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued. São Rafael Galleries will not honor defect requests which are attributed to customers size concerns or design, such as plastic characteristics of the represented artwork. Our in-house Customer Experience team is fully equipped to process your return request quickly and efficiently so you spend less time waiting, and more time happy.
In the event your product is damaged or defective, please send us an email to email@example.com, intitled “Return Request” within fourteen (14) days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. São Rafael Galleries will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. São Rafael Galleries will inform you of its decision to approve or deny your request with an explanation of its decision. For returns including defect requests, São Rafael Galleries communicate with the customers on shipping instructions should they want the return product sent to São Rafael Galleries Textil Partner fulfillment center. After 30 days, the returned product will then become São Rafael Galleries property for donation. Should any of the information listed above be incomplete or inaccurate, the return processing will be delayed.
Should the return be considered a defect, São Rafael Galleries reserves the right to investigate and conduct a thorough analysis of the defect, which may include sending the defective merchandise to São Rafael Galleries before a decision can be made. For defective products, São Rafael Galleries will offer a pre-paid shipping label and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued.
Before submitting for a return, please note the following:
– Packaging and product returning must be in original form. Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing is not eligible for return.
– Review our sizing charts before orders are placed to ensure our sizing meets your product requirements for your customers.
ALL PURCHASES FINAL
Due to the artistic limited-edition nature of the Products you have ordered, all printed, cut and handmade exclusively for you, no cancellations are accepted after an order has been submitted. Your order shall be non-refundable and final. You acknowledge and agree that ordered Products produced by us for you are custom goods. In any scenario other than where a Product is defective or damaged pursuant to Section Returns of this Agreement, you have no right to cancel any order or return any Products and all orders, once accepted by São Rafael Galleries, are final.
If your package has not been received, Carriers will determine the package as ‘Undeliverable’ or ‘Lost in Transit’. If you have not received your package within the allotted time below, you may call the Carrier directly as the customer or notify São Rafael Galleries to investigate. If the Carrier lost the package in transit, we will file a claim on your behalf and issue a full-refund. São Rafael Galleries will not be able to refund orders if outside the policy dates below and reserve the right for an investigation period:
– Express/Premium- please notify within 14 days of the ship date.
The following exceptions apply:
– We are not able to file claims on packages marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered. Delivery times include observed holidays or unexpected carrier delays.
– Errors caused by customer’s incomplete or insufficient address, São Rafael Galleries will not be able to refund orders. Packages are never guaranteed to be rerouted to São Rafael Galleries and may be disposed by the carrier which São Rafael Galleries are not at fault for.
US territories or an APO address shipping can range from 15-35 days or longer in some cases. Please contact firstname.lastname@example.org for status after 40 days. All Empório Aragão Orders placed with Standard shipping.
We further inform you that, due to customs restrictions, the estimated delivery time may be longer than estimated to the Crimea, Lugansk and Donetsk regions in Ukraine, Russia, Belarus, Ecuador, Cuba, Iran, Syria and North Korea.